Return Policy

Original Artwork

Each original painting is a one-of-a-kind artwork, created with care and attention to detail. Because of the unique nature of original artwork, I want to make sure you feel confident and informed before making your purchase.

Please take a moment to read the following policy before purchasing an original artwork.

Change of Mind

Because original artworks are unique, change-of-mind returns are not accepted.

Please carefully consider the artwork, dimensions, colours and presentation before purchasing. If you have any questions or would like additional photographs or information before making your decision, please get in touch and I will be happy to help.

Commissioned Artwork

Custom and commissioned paintings are created specifically for the client and therefore cannot be ancelled or returned once work has commenced.

If you need to discuss a change or cancellation to a commission, please contact me as soon as possible.

There will be a 50% deposit on commencement of the artwork, this cannot be refunded once the work has commenced.


Artwork Arriving Damaged

I take great care when packaging and shipping artwork. If your painting arrives damaged, please contact me within 48 hours of delivery and provide:

  • Your order number

  • Photographs of the packaging

  • Clear photographs of the damage to the artwork

  • Any other relevant information about the condition of the parcel when it arrived

Please retain the original packaging and artwork until the matter has been resolved, as photographs and/or the packaging may be required for a shipping claim.

I will assess the damage and work with you to determine the appropriate resolution, which may include repair, replacement where possible, or a refund.

Shipping

Responsibility for the artwork during delivery will depend on the shipping arrangements and carrier used. I will provide tracking information where available and assist with any delivery issues as quickly as possible.

If a parcel appears damaged on arrival, please photograph the packaging before opening it where possible.

Please Contact Me

If you have any concerns about your artwork or your order, please don't hesitate to get in touch. I would always prefer to hear from you and work through an issue together.

Contact: kimhawksart@gmail.com

Important Information

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under applicable consumer protection laws, including the Australian Consumer Law.

This policy applies to original artworks purchased directly from my website. Different terms may apply to artwork purchased through a gallery, third-party retailer or other platform.